FAQ

Welcome to the Camero FAQ! Here you’ll find answers to the questions we get asked most about our gas hob products, shipping, returns, and support.

1. Orders & Payments

Q: How can I place an order?
A: Simply browse our store at https://camero.shop, add products to your cart, and complete checkout securely using Shopify Payments.

Q: What payment methods do you accept?
A: We accept all major credit and debit cards via Shopify Payments. All transactions are encrypted for your security.

Q: Can I change or cancel my order?
A: Orders can be modified or cancelled before they are processed. Contact us immediately via Live Chat or our Contact Form.

2. Shipping & Delivery

Q: How long will it take to receive my order?
A: Orders are processed next business day and typically delivered within 1–4 business days in the UK.

Q: How much does shipping cost?
A: Shipping costs are calculated at checkout. Occasionally, we offer free shipping promotions.

Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking link via email to monitor its progress.

Q: What if my package is lost or delayed?
A: Contact us via Live Chat or Contact Form. We’ll help resolve the issue with the courier.

3. Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day guarantee. Items must be unused, in original packaging, and in good condition.

Q: How do I return an item?
A: Contact us via Live Chat or Contact Form with your order details. Our team will guide you through the process and provide a return label if approved.

Q: When will I receive my refund?
A: Approved refunds are processed within 1–5 business days to your original payment method. We cover refund charges for approved returns.

4. Product Information

Q: Are your gas hobs safe to use?
A: Yes. We carefully select products that meet high safety and quality standards. Always follow the manufacturer’s installation and usage instructions.

Q: Can I get help choosing the right gas hob?
A: Absolutely! Use our Live Chat or Contact Form for personalized recommendations.

5. Customer Support

Q: How can I contact Camero?
A: We prefer contact via:

  • Live Chat: Available on our website

  • Contact Form: https://camero.shop/pages/contact

  • Email: support@camero.shop

Q: Where are you located?
A: Our store is based at:
128 High Street, Ponders End, Enfield, EN3 4ES, United Kingdom

Q: How quickly will I get a response?
A: Live Chat messages are answered instantly during business hours. Emails and contact form messages are usually responded to within 1 business day.