At Camero, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund policy to ensure you have a smooth shopping experience.
Returns
You have 30 days from the date of delivery to return your item(s). To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
How to Return an Item
To initiate a return, please contact us at support@camero.shop with your order details. We will guide you through the return process and provide you with the necessary instructions. Please note that return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
Refunds
Once we receive your returned item(s), we will inspect it and notify you of the status of your refund. If your return is approved, your refund will be processed to your original payment method. Refunds typically take 5-7 business days to appear in your account, depending on your payment provider.
Exceptions
Some items are not eligible for a refund or return, including items that are used, damaged, or altered in any way. Please contact us for more details if you’re unsure about the eligibility of your item.
Exchanges
If you wish to exchange an item, we recommend returning the original item and placing a new order for the desired product. If you need assistance with this, don’t hesitate to contact our customer support team.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at support@camero.shop with photos of the issue. We will arrange for a replacement or a full refund.
Contact Us
If you have any questions or need assistance with your return, please feel free to reach out to our support team at support@camero.shop. We are here to help!