Welcome to our Frequently Asked Questions (FAQ) section! Here, you’ll find answers to common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, don’t hesitate to contact us at support@camero.shop.
1. What products do you sell?
At Camero, we specialize in vintage clothing and accessories, including jackets, coats, jeans, shoes, bags, and more. Our collection is carefully curated to bring you unique, high-quality, and timeless pieces. Whether you’re looking for a stylish fur coat or a classic leather bag, we’ve got something for everyone.
2. Do you offer worldwide shipping?
Yes! We offer free worldwide shipping on all orders, no matter where you’re located. We ship to most countries, and shipping times vary based on your location. For more details on estimated delivery times, please refer to our Shipping Policy.
3. How long will it take for my order to arrive?
Once your order is processed, it typically ships within 1-2 business days. Delivery times vary based on your location:
- United States: 3 to 5 business days
- United Kingdom: 1 to 3 business days
- Europe: 2 to 5 business days
- Worldwide: 2 to 11 business days
Please note that delivery times are estimates and can be affected by factors such as customs or carrier delays.
4. What are your shipping costs?
We offer free shipping on all orders, regardless of the total amount or your location. There are no hidden fees or additional shipping costs at checkout.
5. Can I track my order?
Yes! Once your order has been shipped, we will send you an email with tracking information so you can monitor the status of your shipment. Tracking updates may take 24 to 48 hours to reflect after shipment.
6. What is your return and refund policy?
We offer a 30-day return policy. If you’re not completely satisfied with your purchase, you can return it within 30 days of receiving your order. The item must be unused, in its original condition, and packaging.
- To initiate a return, simply contact us at support@camero.shop, and we’ll guide you through the process.
- Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
- Refunds will be processed back to your original payment method once we receive and inspect the returned item.
For more details, please visit our Refund and Returns Policy page.
7. How do I make a purchase on your website?
Making a purchase on Camero is easy! Here’s how it works:
- Browse our collection and select the items you’d like to buy.
- Add your chosen items to your cart.
- Proceed to checkout and fill in your shipping and payment information.
- Review your order and place your order!
Once your payment is confirmed, you’ll receive an email with your order details and tracking information once shipped.
8. Can I change or cancel my order after it’s been placed?
We process orders quickly to ensure fast shipping, so changes or cancellations can only be made before your order has been shipped. If you need to make changes, please contact us as soon as possible at support@camero.shop, and we will do our best to accommodate your request. Once your order has been shipped, we are unable to make any changes.
9. Do you offer exchanges?
Currently, we do not offer direct exchanges. However, if you would like a different size or style, we recommend returning the original item and placing a new order for the desired product. Please contact our customer service team if you need assistance.
10. Do I have to pay for customs duties or taxes?
For international orders, customs fees, import duties, and taxes may apply depending on the destination country. These fees are the responsibility of the customer and are not included in the price of the product. We recommend checking with your local customs office for more information on potential charges.
11. Are your products authentic?
Yes! All of our products are carefully curated and inspected for authenticity and quality. We only offer genuine, vintage clothing and accessories from trusted sources. You can be confident that every item you purchase from Camero is authentic and in excellent condition.
12. How do I care for my vintage items?
Vintage items often require special care to preserve their quality and longevity. Here are some general tips:
- Clothing: Always follow the care instructions on the label. If there’s no label, consider dry cleaning or hand washing delicate pieces. For leather or fur items, use a specialized cleaner or conditioner.
- Bags: Store leather bags in a cool, dry place, away from direct sunlight. Clean with a soft cloth and use a leather conditioner to keep them in good shape.
- Shoes: Keep shoes in a dust bag when not in use. Clean them regularly and polish leather shoes to maintain their shine.
If you have specific questions about caring for a particular item, feel free to reach out to our customer service team for advice.
13. What if my order is damaged or incorrect?
We want you to be completely satisfied with your purchase, so if you receive a damaged or incorrect item, please contact us right away at support@camero.shop. We will resolve the issue by providing a replacement or refund, depending on the situation.
14. How can I contact customer service?
If you have any questions or need assistance, our customer service team is here to help! You can contact us through:
- Email: support@camero.shop
We strive to respond to all inquiries within 24-48 hours.
15. Do you offer gift cards?
At this time, we do not offer gift cards. However, we are constantly looking for ways to improve our services, so stay tuned for future updates!
16. How do I stay updated on new arrivals and promotions?
To stay updated on our latest vintage finds, special offers, and promotions, subscribe to our newsletter at the bottom of our homepage. You’ll be the first to know about new arrivals, exclusive deals, and more!